Terms and conditions

Terms and Conditions

These Terms and Conditions ("Agreement") govern all services provided by Layerz Group, a company registered in the United Arab Emirates, with its principal place of business in Dubai, UAE. By engaging our services, accepting a quotation, making a payment or signing a service agreement, the client ("you") agrees to be bound by these Terms in full.

1. Definitions

In this Agreement, the following terms carry the meanings set out below:

• "Company", "we", "us" means Layerz Group.
• "Client", "you" means any individual, business or organisation that engages the Company for services.
• "Services" means company formation, licensing, visa and immigration processing, corporate bank account support, accounting, tax, audit coordination, PRO and government liaison, trademark registration, compliance and any related advisory services provided by the Company.
• "Authorities" means the Department of Economy and Tourism, free zone authorities, the General Directorate of Residency and Foreigners Affairs, the Federal Tax Authority, the Ministry of Economy, banks and any other governmental or regulatory body relevant to the Services.
• "Government Fees" means all fees, charges and levies payable to the Authorities, which are set by those Authorities and not by the Company.
• "Service Agreement" means a written quotation, proposal or service order accepted by both parties.
• "AED" means UAE Dirham, the lawful currency of the United Arab Emirates.

2. Scope of Services

2.1 The Company provides business setup and corporate services across Dubai and the wider UAE, including mainland, free zone and offshore company formation, residence and Golden Visa processing, corporate bank account support, accounting and bookkeeping, VAT and corporate tax registration and filing, audit coordination, trademark and intellectual property registration, AML compliance support, PRO and government liaison, office and Ejari arrangements, licence amendments and company liquidation.

2.2 The exact scope, deliverables, timeline and fees for your engagement are set out in your Service Agreement. Anything not expressly included in that document is outside scope and may be quoted separately.

2.3 The Company acts as your appointed representative and facilitator with the Authorities. The Company is not a law firm, is not an audit firm and does not provide legal representation, litigation services or a statutory audit opinion. Where such services are required, we can introduce you to licensed independent providers.

3. Client Obligations

3.1 You must provide accurate, complete and valid documents and information, including passport copies, photographs, proof of address, corporate documents and any attestations required by the Authorities.

3.2 You are responsible for the accuracy and legality of all information and documents you supply. The Company is not liable for delays, rejections, fines or losses arising from information that is inaccurate, incomplete, expired, forged or misleading.

3.3 You must respond to requests for documents, signatures, biometrics, medical tests and bank appointments within the timeframes notified. Applications can lapse or incur re-submission fees if deadlines are missed.

3.4 You must comply with all applicable UAE laws and the conditions of your trade licence, visa and any regulatory approval, both during and after the engagement.

4. Fees and Payment

4.1 Fees are stated in your Service Agreement and separate our professional fees from Government Fees.

4.2 Government Fees are set by the Authorities and may change without notice. Where they increase before a payment is made to an Authority, the difference is payable by you.

4.3 Unless otherwise agreed in writing, professional fees are payable in advance and Government Fees are payable before the relevant submission is made.

4.4 All fees are exclusive of VAT, which is charged at the prevailing rate where applicable.

4.5 The Company may pause work or withhold documents, licences, cards and credentials while any amount remains outstanding.

5. Approvals, Timelines and Outcomes

5.1 All licences, visas, approvals, registrations and bank accounts are granted at the sole discretion of the relevant Authority or bank. The Company cannot guarantee approval.

5.2 Timelines given are good faith estimates based on normal processing. They are not guaranteed and may be affected by Authority workload, system downtime, public holidays, inspections, additional approvals, security clearance or bank compliance review.

5.3 Corporate bank account opening is subject to each bank's own onboarding, KYC and compliance policies. The Company prepares and submits your application and supports you through the process, but the decision rests entirely with the bank.

6. Refunds and Cancellation

6.1 Government Fees are non refundable once paid to an Authority, including where an application is rejected, withdrawn or cancelled.

6.2 Professional fees are non refundable once the corresponding work has commenced. Where you cancel before work commences, the Company may retain a reasonable amount for time and costs already incurred.

6.3 Refund requests must be made in writing and are assessed against the stage of work reached at the date of the request.

7. Confidentiality

7.1 The Company treats all client information, documents and commercial details as confidential and discloses them only to the Authorities, banks and service providers necessary to deliver the Services, or where required by law.

7.2 This obligation continues after the engagement ends.

8. Data Protection

Personal data is collected and processed in accordance with our Privacy Policy and applicable UAE data protection law.

9. Liability

9.1 The Company provides the Services with reasonable skill and care. To the maximum extent permitted by law, the Company's total aggregate liability arising out of or in connection with the Services is limited to the professional fees actually paid by you for the specific service giving rise to the claim.

9.2 The Company is not liable for indirect, incidental or consequential loss, including loss of profit, loss of business, loss of opportunity or reputational damage.

9.3 The Company is not liable for changes in law, regulation, government policy, fee structures or Authority practice, nor for the acts, decisions, delays or omissions of the Authorities, banks or any third party.

9.4 Nothing in these Terms excludes liability for fraud or for any liability that cannot lawfully be excluded.

10. Compliance and Anti Money Laundering

10.1 The Company is required to carry out customer due diligence and may request identification, source of funds and beneficial ownership information before and during an engagement.

10.2 The Company may decline or terminate an engagement, without liability, where it is unable to complete due diligence or where it suspects the Services may be used for an unlawful purpose. The Company complies with UAE anti money laundering and sanctions obligations, including any reporting requirements.

11. Ongoing Obligations After Setup

Trade licences, establishment cards, Ejari registrations, visas and regulatory registrations must be renewed and maintained. Unless renewal is expressly included in your Service Agreement, it remains your responsibility to renew on time. Late renewal may result in fines, immigration blocks or licence cancellation by the Authorities.

12. Termination

Either party may terminate an engagement in writing. On termination, fees for work performed and Government Fees already paid remain payable. The Company will hand over documents in its possession that belong to you, subject to settlement of outstanding amounts.

13. Force Majeure

The Company is not liable for any delay or failure to perform caused by events beyond its reasonable control, including Authority system outages, changes in law, natural events, public health measures or civil disruption.

14. Amendments

The Company may update these Terms from time to time. The current version is published on this page with a revised effective date. Continued use of the Services following an update constitutes acceptance of the revised Terms.

15. Governing Law and Jurisdiction

These Terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai. The courts of Dubai have exclusive jurisdiction over any dispute arising out of or in connection with these Terms.

16. Contact

For any questions or formal notices regarding these Terms, please contact:

Layerz Group

Website: https://layerzcsp.ae

Email: info@layerzcsp.ae

Phone: +971 54 596 3683

Office SH51, M Floor, Al Durra Tower, Sheikh Zayed Road, Dubai, United Arab Emirates

Copyright 2026 Layerz Group. All rights reserved. Version 1.0.